Terms of service

Effective Date: 15-11-2025

Please read these Terms and Conditions carefully before using the products and services provided by NAIVED. By accessing or using our website, products, or services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you should refrain from using our services.

1. Use of Services

a. Age Requirement

You must be at least 18 years old to use our services. If you are under 18, you may use our services only under the supervision and consent of a parent or legal guardian.

b. Compliance

You agree to comply with all applicable laws and regulations while using our website and services. You are solely responsible for your actions and any consequences arising from the use of our platform or products.

c. Prohibited Activities

You agree not to engage in any activity that may harm NAIVED, its customers, or violate applicable laws. Prohibited activities include, but are not limited to:

Unauthorized access to our systems
Distribution of harmful, offensive, or illegal content
Violations of intellectual property rights
Attempts to disrupt or interfere with our services

2. Intellectual Property

a. Ownership

All content, materials, graphics, images, text, logos, and trademarks displayed on the NAIVED website or on our products are the exclusive property of NAIVED or its licensors. You may not copy, reproduce, modify, distribute, or use any part of our content without prior written approval from NAIVED.

b. User Content

Any content you submit on our website—such as reviews, comments, or feedback—becomes the property of NAIVED. By submitting such content, you grant NAIVED a non-exclusive, royalty-free, perpetual, irrevocable, worldwide license to use, reproduce, adapt, publish, and display that content for promotional or operational purposes.

3. Privacy

Your privacy is important to us. NAIVED processes and protects your personal information in accordance with our Privacy Policy. By using our services, you consent to the collection, storage, and use of your information as outlined in the Privacy Policy.

4. Ordering and Payment

a. Product Availability

All orders depend on product availability. We reserve the right to discontinue or update product listings at any time without prior notice.

b. Pricing

Prices listed on our website are accurate at the time of publication. NAIVED reserves the right to change prices at any time; however, such changes will not affect orders that have already been placed.

c. Payment

You must provide accurate and complete payment details when placing an order. By completing the order, you authorize NAIVED to charge your selected payment method for the total order amount.

5. Shipping and Delivery

a. Delivery

We will make reasonable efforts to deliver your products to the shipping address provided at checkout. Delivery timelines may vary based on your location, courier availability, and external factors beyond our control.

b. Shipping Fees

Shipping charges will be displayed during checkout and are calculated based on your delivery location.

6. Returns and Refunds

a. Return Policy

If you are not satisfied with your purchase, you may request a return within 2 days from the date of delivery. Returned products must be unused, unopened, and in their original packaging.

b. Refunds

Refunds will be processed once the returned product is received and inspected.
Please note:

Shipping fees are non-refundable
Customers are responsible for return shipping costs

7. Limitation of Liability

To the maximum extent permitted by law, NAIVED shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of our website, services, or products.

8. Indemnification

You agree to indemnify and hold harmless NAIVED, its directors, officers, employees, partners, and agents from any claims, damages, liabilities, losses, or expenses resulting from your misuse of our services or violation of these Terms.

9. Modifications to Terms

NAIVED reserves the right to update or modify these Terms at any time. Any changes will take effect immediately upon being posted on our website. Your continued use of our services constitutes acceptance of the updated Terms.

10. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in India.