Refund policy

 

Effective Date: 15-11-2025

Thank you for choosing NAIVED. We take great pride in the quality of our products and are committed to ensuring a smooth and satisfying experience for every customer. This Refund & Cancellation Policy outlines the terms and process for refunds, replacements, and order cancellations. By shopping with us, you agree to the conditions stated below.

1. Refund Policy

a. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or different from what was placed, you may request a refund or replacement within 2 days from the date of delivery. Please retain the product and packaging for verification.

b. Quality Concerns

If you are not satisfied with the quality of the product, you may request a refund within 2 days of delivery.
Please note: Refunds for quality-related concerns will be processed only after our team evaluates and verifies the issue.

2. Cancellation Policy

a. Order Cancellation

Orders can be cancelled only before they are shipped. Once dispatched, the order cannot be cancelled or modified.

b. Refund for Cancelled Orders

If your order is cancelled before shipment, the refund will be initiated to the original payment method within 4–5 business days.

3. How to Request a Refund or Cancellation

To request a refund, replacement, or order cancellation, please contact our customer support team:

Phone: +91 88798 12816

Please ensure the following before raising a request:

  • You are contacting us within the specified time frame.

  • You provide clear details of the issue (photos/videos if applicable).

  • The product is in its original condition (for returnable cases).

4. Refund Process

a. Our team will review your request and verify eligibility.
b. If approved, we will share the return instructions (if a return is required).
c. Once the product is received and inspected, or the issue is verified, the refund will be processed.
d. Refunds will be credited to the original payment method and may take 4–5 business days to reflect in your account.

5. Exceptions & Non-Refundable Cases

a. Customized or Personalized Products

Items that are custom-made or personalized are not eligible for refunds or cancellations unless received in a damaged or defective condition.

b. Perishable Goods

Due to the nature of perishable items, refund requests made after 2 days of delivery cannot be accepted.

c. Used or Tampered Products

Products that have been opened, used, or altered from their original condition may not qualify for refunds or replacements.

6. Contact Us

For any questions, concerns, or assistance, feel free to reach out to our support team:
Phone: +91 88798 12816
We’re here to help and ensure you have a seamless experience with NAIVED.

NAIVED reserves the right to modify or update this policy at any time without prior notice.
Any changes will be posted on our website and will take effect immediately.